Newsletter - February 2021

“DC Water Cares Program” Emergency Residential Relief Program Public Hearing

On Wednesday, January 13, 2021, at 6:30 PM, DC Water Board hosted a public hearing on the “DC Water Cares Program" Emergency Residential Relief Program. DC Water informed the public they approved $3 million in water assistance for FY 2021 and an additional $5 million in aid in FY 2022. Also, DC Water understands the stress and impact COVID-19 has on DC Water's consumers. For example, in November 2020, there were 14,733 delinquent cases, an increase of 9,933 cases from the beginning of the pandemic (March 2020).

DC Water consumers are responsible for paying their water bill during the pandemic and the Public Health Emergency. The presentation highlighted two available water assistance programs for DC Water consumers. The two programs are:

  • Customer Assistance Program (CAP), a three-tier program that provides monthly discounts by reducing the Clean Rivers Impervious Area Charge (CRIAC) fee. The eligible customers may receive an approximate monthly deduction from $15 to $77.
  • Emergency Relief Program provides consumers $2,000 in one-time emergency assistance for overdue balances per fiscal year related to COVID-19.
  • Eligible customers cannot exceed 80% Area Median Income. (Approximately $100,000 of annual income for a family of 4)
  • A consumer who is not the customer of record may qualify for the aid, but will have to establish proof of responsibility.

DC Water intends to publish the final rulemaking on “DC Water Cares Program" on February 19, 2021. For more information about the assistance programs, please visit these websites: and