About File a DC Water Complaints

DC Water consumers may file an individual complaint with The Office of The People’s Counsel’s (OPC) Water Services Division (WSD).

Staff of OPC’s Water Services Division can assist with the following:

  • Billing disputes
  • Payment plans
  • Service connections
  • Repair/service orders
  • Poor customer service
  • Construction schedules
  • Other water related issues

When filing a consumer complaint with OPC’s Water Service Division, be prepared to provide the following information:

  • Name
  • Service Address
  • DC Water Account number
  • Current bills and supporting documentation
  • Last contact with DC Water representative

It is essential when filing a complaint that the complainant is the customer of record or has been added to the DC Water account as a 3rd party designee to represent the consumer’s interests with DC Water. DC Water will not discuss or release any account information without authorization/consent from the account holder or the 3rd party designee. WSD staff will provide the consumer the DC Water Authorization/Consent Form during intake process.

CONSUMERS WITH PENDING DISCONNECTIONS OR SERVICE THAT IS ALREADY SHUT-OFF, SHOULD CONTACT US IMMEDIATELY TO ASSIST IN NEGOTIATING AN AGREEMENT TO RESTORE YOUR DC WATER SERVICE.